Exchange and Return Policy

Exchange Policy:

• The customer has the right to request an exchange of the product within one week from the date of receiving the order.
• The product must be in good condition and unused, and the original tags and packaging must be intact.
• If the customer wishes to exchange a product, they must contact customer service to initiate the exchange process.
• Exchanged items will be shipped using the same method that was used to ship the original order.

We will not issue a new shipping label until we receive the exchanged shipment and verify its condition.

Return Policy:

• The customer has the right to request a return within 3 days from the date of receiving the order.
• The customer will bear the cost of sending the products back to the store and the shipping cost or delivery to the courier, unless the error is caused by the store management.
• The product must be in good condition and unused, and the original tags and packaging must be intact.
• If the customer wishes to return a product, they must contact customer service to initiate the return process.
• The refunded amount will be processed according to the original payment method used in the order.

• • The return process may take from 1 to 14 days, depending on the bank or the payment method used.